Pet Travel Q & A

1) How long is the quarantine requirement in Singapore? 
The quarantine period for dogs/cats varies depending on the country of export. Pets from some countries may need to be quarantined between 10 or 30 days. 

Small mammals are required to undergo 14 days quarantine unless owner is able to show proof of ownership (at least the past 6 months or since birth) prior to export.

2) How old can my pet start travelling? 
The pet must be at least 8-10 weeks old to travel, depending on country of destination. Each pet is recommended to travel in individual travel crate. (See #8)

3) 30 days (even 10 days) is quite a long time for me to be without my four-legged companion. Can I visit my pet/s during the quarantine period in Singapore?
The answer is a resounding, "Yes!" Visiting is allowed during the designated visiting hours -
Mon to Fri: 4:00 pm to 6:00 pm
Saturday: 2:00 pm to 6:00 pm.

Do note that the quarantine station will be closed on Sundays and public holidays.

4) My cat/dog is very old and has old-age and has medical problems which require constant attention. Can it be exempted from quarantine? 
All quarantine periods set by the Agri-Food & Veterinary Authority(AVA) is mandatory and cannot be exempted. However, alternative options can sometimes be arranged depending on the severity of your pet’s condition. 

5) How should I prepare my pet for his/her travel?
▪ Take your pet’s basic measurements - height, length, and width so that a proper-size crate can be chosen for a comfortable travel. (See #8)

▪ Allow your pet sufficient time (at least 3 weeks, recommended 1.5 months) to get used to the crate before travel. 

▪  Provide your pet with its favourite toy and bedding for travel. Nothing of value for it might get thrown out if it's soiled. Absorbent pads or an old t-shirt, blankets with a scent “familiar” to him/her will work to sooth their nerves too. 

▪  Animals may suffer from airsickness. For this reason you should stop feeding your pet at least 4-5 hours prior to departure. 

6) How early in advance should we start preparing for our pet’s relocation? 
We recommend starting the relocation preparation as soon as you know you need to travel! Some countries can take up to 6 months prior preparation for pets to gain entry into the country.

7) Is sedation recommended? 
We strongly advise against any form of sedation as it may cause the pet unnecessary psychological distress as it will take longer to get accustomed to it new surroundings. Do note that many airlines will not accept the pet if it has been treated so. 

If you must do so, kindly consult your vet for better advice.

8) What are the requirements for 'Airline Approved' crates? 
The two halves of the crate must be fastened together by screws/rivets. Crates with lateral closing mechanism are strictly prohibited. The container must be made of hard plastic or fiberglass. If the container has wheels, they must be removed. If they are retractable, they must be taped securely in place. 

Your pet/s must be able to stand with head fully erect (without touching the roof), turn around, and lie down comfortably. By comfortable, we mean his/her nose is not pressed up against the crate door or body contorted uncomfortably. 

For snub-nosed dogs, bigger crates are recommended to allow for more ventilation and prevent potential breathing problems.


9) Do you specialize in certain Countries? 
While we don't "specialize" in any particular Countries, there are some countries whose regulations we are more familiar with than another. The more popular countries for pet exports being Australia, FranceHong Kong, United States and United Kingdom (London & Manchester). We have moved countless pets to these Countries but we recognise that regulations do change from time to time so we always check and update ourselves with the latest information.


 

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